Legal
Privacy policy
This page explains what information Ultaria collects through this website, why we collect it, and the choices you have. We keep it short and plain on purpose.
Who we are
This website is run by Ultaria, part of Ultaria Group ("Ultaria", "we", "us"). For any question about privacy, write to legal (at) ultaria.com.
What this policy covers
This policy covers this website and what happens when you contact us. If you are a customer, the personal data inside the services we run for you, such as your hosting, cloud or backup, is handled as described in your agreement with us and in the section for customers below.
What we collect
- Messages you send us. If you email us, call us or open a ticket, we keep what you tell us, such as your name, email address, phone number, company and the details of your request.
- Technical records. The servers and content delivery network that deliver this website keep standard logs, which include your IP address, the time of the visit, the pages requested and your browser type. We use them to keep the website secure and running. The free tools on this website do not log what you look up. To stop abuse, they keep only a short-lived counter based on a scrambled form of your IP address.
- Choices kept in your browser. If you switch between light and dark, or close the cookie notice, your browser remembers it. Your browser also keeps copies of this website's pages in your language so they open faster and work offline. All of this stays on your device, is not sent to us and does not use cookies. Clearing this site's data in your browser removes it.
What we do not do
- We do not use advertising or analytics trackers.
- We do not set tracking cookies.
- We do not load scripts or fonts from other websites.
- We do not sell your information.
Why we use it, and on what basis
- To answer your enquiry and prepare a quotation, because you asked us to.
- To keep the website and our systems secure and working, which is a legitimate interest of ours.
- To meet legal and accounting duties, where they apply.
Who can see it
Our staff see what they need to answer you. The providers that host this website, run our email and deliver our content act on our instructions and are bound to keep it confidential. Some of them operate in Europe, the United States and Singapore. When information leaves the European Economic Area, we rely on appropriate safeguards required by law.
How long we keep it
We keep enquiries for as long as we need them to deal with your request and any follow-up, and as long as the law requires for business records. Email delivery records (the details of which messages were sent and received, not their contents) are kept for 7 days. Other server logs are kept for 30 days. After that they are deleted.
Your rights
Depending on where you live, you can ask to see the personal data we hold about you, to correct it, to delete it, to limit how we use it, to object to its use, to receive a copy in a common format, or to withdraw consent you gave. Write to legal (at) ultaria.com and we will reply within one month. You can also complain to your local data protection authority.
If you are our customer
When we run services for you, you decide what data goes into them and you stay in control of it. We process it only on your instructions and to deliver the service. Your data, domains and accounts stay in your name, and if you leave we export everything in standard formats.
Security
The website is served over an encrypted connection. Access to our systems is limited to the staff who need it, and our servers are monitored every minute.
Children
This website is for businesses and is not aimed at children.
Changes to this policy
If we change this policy, we will update this page and its date.